Question 1

Who is IntentCare for?

Accepted Answer

Acupuncture and Traditional Chinese Medicine clinics — from one practitioner to a clinic with several providers and a front desk.

Question 2

Can I write my notes in Chinese?

Accepted Answer

Yes. Notes can be written in English, 中文, or English with Chinese TCM terms, and each clinic sets its own default. The AI scribe understands English and Chinese audio. The app's own screens are in English.

Question 3

How does the AI scribe work?

Accepted Answer

Start recording in the browser, or scan a code to record on your phone. When the visit ends, the recording is transcribed and drafted into your SOAP note, section by section. Nothing is final until you review it and sign — a signed note is locked.

Question 4

Can patients book online?

Accepted Answer

Yes. Patients book from your online booking page or from the patient portal, where they can also reschedule or cancel, fill in forms, and see their bills.

Question 5

How do I sign in?

Accepted Answer

Go to intentcare.ai, choose Find your clinic, and sign in at your clinic's own address.

Question 6

How much does IntentCare cost?

Accepted Answer

$99 a month, with one clinic location included and unlimited providers and staff. There is no setup fee and no per-seat fee.

Question 7

Is there a free trial?

Accepted Answer

Yes — 14 days. A card is required to start, and you can cancel anytime.

Question 8

Do you bill insurance?

Accepted Answer

Yes. Insurance Billing is an add-on to the $99 plan at $49 a month: electronic claims, eligibility checks, ERA, claim tracking and AI-assisted insurance workflows. It includes monthly usage; additional usage is billed as needed. For out-of-network patients you can still issue superbills, which they submit to their insurer themselves.

Question 9

Can I run more than one location?

Accepted Answer

Yes. Appointments and invoices stay with their location. The plan includes one location; talk to us about adding more.

Question 10

How does IntentCare handle HIPAA?

Accepted Answer

IntentCare is built for HIPAA. We work under Business Associate Agreements with our cloud host and with the AI model provider behind notes and Copilot, every change made through the app is written to an audit log, and your clinic signs a BAA with IntentCare when you start.

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